Source: [Banking and lending operations](https://fireflysoftware.io/industries/banking-lending/)

Description: Managed credit preparation, loan servicing, arrears, and reconciliation services for banks, credit unions, and nonbank lenders.

Language: en

[Home](https://fireflysoftware.io/)/Industries

# We run the lending work before and after your credit decision.

We run application preparation, loan administration, and portfolio operations as defined services, around your credit policy and your systems.

[Book an operations review](https://fireflysoftware.io/contact/) [Explore our services](https://fireflysoftware.io/services/)

What the operation depends on

## Most of the work in lending sits around the decision.

Lending runs on complete applications, authorized decisions, accurate records, and steady follow-up. We take on the stages that create the most work.

Who it serves

## The lenders we work with.

- ### Banks and credit unions
  Credit files and administration that fit your policies and systems.
- ### Independent and nonbank lenders
  Operations that grow with your products and channels, inside agreed boundaries.
- ### Commercial and business finance
  Spread financials, document follow-up, and credit packages for your analysts.

What we run

## Services across the loan lifecycle.

Each service ends in a unit of work you accept. Start with one.

- ### [OnboardingOS](https://fireflysoftware.io/services/onboardingos/)
  Customer and Business Onboarding
  Unit of work A completed onboarding or refresh case
- ### [CreditOS](https://fireflysoftware.io/services/creditos/)
  Credit Operations
  Unit of work An accepted credit file
- ### [ServicingOS](https://fireflysoftware.io/services/servicingos/)
  Loan Servicing Operations
  Unit of work An active loan account, serviced for the month
- ### [CollectionsOS](https://fireflysoftware.io/services/collectionsos/)
  Arrears and Collections Operations
  Unit of work An account under management
- ### [ReconcileOS](https://fireflysoftware.io/services/reconcileos/)
  Reconciliation Operations
  Unit of work A closed reconciliation cycle
- ### [RiskOS](https://fireflysoftware.io/services/riskos/)
  Risk and Actuarial Operations
  Unit of work A completed close or model cycle

Who does each stage

## The loan lifecycle, from onboarding to provisioning.

We run eight of these stages. Your team or your partners handle late-stage recovery.

Banking and lending · 10 stages

The banking and lending lifecycle runs through ten numbered stages along one platform. We run eight of them as Firefly services, drawn as amber modules. They are “Onboarding”, “Origination”, “Documentation and funding”, “Boarding and servicing”, “Portfolio monitoring”, “Early collections”, “Cash and reconciliation”, and “Provisioning”. One stage is a decision your team makes, drawn as an olive decision brick marked with a person. It is “Credit decision”. One stage is for your team or your partners, drawn behind the platform as a steel system on an adapter. It is “Late-stage recovery”.  Amber is a Firefly service. Olive is your decision. Steel is your team or your partners.

1. ### Onboarding
   We collect the evidence and prepare every screening hit.
   [OnboardingOS](https://fireflysoftware.io/services/onboardingos/)
2. ### Origination
   We complete the file, spread financials, and draft the memo.
   [CreditOS](https://fireflysoftware.io/services/creditos/)
3. ### Credit decision
   Your team decides, by delegated authority or in committee.
   Your decision
4. ### Documentation and funding
   We draft documents, track conditions, and issue funding instructions.
   [CreditOS](https://fireflysoftware.io/services/creditos/)
5. ### Boarding and servicing
   We board loans, allocate payments, and handle payoffs and requests.
   [ServicingOS](https://fireflysoftware.io/services/servicingos/)
6. ### Portfolio monitoring
   We track covenants, annual reviews, and collateral insurance.
   [ServicingOS](https://fireflysoftware.io/services/servicingos/)
7. ### Early collections
   We work early arrears within your treatment rules.
   [CollectionsOS](https://fireflysoftware.io/services/collectionsos/)
8. ### Late-stage recovery
   Your team or your partners
9. ### Cash and reconciliation
   We apply cash, match records, and investigate every break.
   [ReconcileOS](https://fireflysoftware.io/services/reconcileos/)
10. ### Provisioning
    We prepare IFRS 9 or CECL data and coordinate the ECL runs.
    [RiskOS](https://fireflysoftware.io/services/riskos/)

Where to start

## Your first scope can be small and commercially meaningful.

Start with a business-loan queue, loan boarding, or a repayment reconciliation, and judge the service on real cases.

We scope engagements across the United States, Latin America, and Europe.

Who decides

## You keep your lending authority.

The service scope lists the actions we may take and the decisions your institution keeps.

Your first operation

## Bring us one operation.

Tell us the process, the volume, and what “done” looks like. We will come back with a scope, a deployment plan, and a proposal.

[Book an operations review](https://fireflysoftware.io/contact/) [Request a demo](https://fireflysoftware.io/contact/?request=demo)