Source: [Insurance operations](https://fireflysoftware.io/industries/insurance/)

Description: Insurance submission, policy, claims, reconciliation, and actuarial operations for carriers, MGAs, and service partners.

Language: en

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# We move submissions, policies, and claims on to their next step.

We run defined insurance work, from submission preparation and policy administration to claims coordination and reconciliation.

[Book an operations review](https://fireflysoftware.io/contact/) [Explore our services](https://fireflysoftware.io/services/)

What the operation depends on

## Each insurance decision depends on the work around it.

Brokers, underwriters, claims handlers, and finance teams need complete information and steady follow-through, so that what they decide gets done.

Who it serves

## Scope the service to your business.

- ### Carriers
  Defined operations around your underwriting, policy, claims, and finance systems.
- ### MGAs and delegated businesses
  Submission and policy administration within your delegated authority and carrier terms.
- ### TPAs and service partners
  Bounded claims stages or administrative services that fit your responsibilities.

What we run

## Services across the insurance lifecycle.

Each service ends in a unit of work you accept. Start with one.

- ### [UnderwritingOS](https://fireflysoftware.io/services/underwritingos/)
  Insurance Underwriting Operations
  Unit of work A complete submission, ready for your underwriter
- ### [PolicyOS](https://fireflysoftware.io/services/policyos/)
  Policy Operations
  Unit of work A completed policy transaction
- ### [ClaimsOS](https://fireflysoftware.io/services/claimsos/)
  Claims Operations
  Unit of work A completed claims stage
- ### [OnboardingOS](https://fireflysoftware.io/services/onboardingos/)
  Customer and Business Onboarding
  Unit of work A completed onboarding or refresh case
- ### [ReconcileOS](https://fireflysoftware.io/services/reconcileos/)
  Reconciliation Operations
  Unit of work A closed reconciliation cycle
- ### [RiskOS](https://fireflysoftware.io/services/riskos/)
  Risk and Actuarial Operations
  Unit of work A completed close or model cycle

Who does each stage

## The insurance lifecycle, from submission to reserving.

We run eight of these stages. Your team or your partners handle reinsurance.

Insurance · 11 stages

The insurance lifecycle runs through eleven numbered stages along one platform. We run eight of them as Firefly services, drawn as amber modules. They are “Submission and clearance”, “Quote, bind, issue”, “Policy servicing”, “Delegated authority and bordereaux”, “Premium credit control”, “Claims handling”, “Recoveries”, and “Reserving and reporting data”. Two stages are decisions your team makes, drawn as olive decision bricks marked with a person. They are “Underwriting decision” and “Coverage and settlement”. One stage is for your team or your partners, drawn behind the platform as a steel system on an adapter. It is “Reinsurance”.  Amber is a Firefly service. Olive is your decision. Steel is your team or your partners.

1. ### Submission and clearance
   We clear the submission, normalize the statement of values, and analyze loss runs.
   [UnderwritingOS](https://fireflysoftware.io/services/underwritingos/)
2. ### Underwriting decision
   Your underwriters select, price, and bind within your limits.
   Your decision
3. ### Quote, bind, issue
   We administer quote and bind and track subjectivities.
   [UnderwritingOS](https://fireflysoftware.io/services/underwritingos/)
4. ### Policy servicing
   We issue policies and process adjustments, renewals, and cancellations.
   [PolicyOS](https://fireflysoftware.io/services/policyos/)
5. ### Delegated authority and bordereaux
   We prepare premium bordereaux to each carrier’s requirements.
   [PolicyOS](https://fireflysoftware.io/services/policyos/)
6. ### Premium credit control
   We bill premiums, follow up arrears, and issue lapse notices.
   [PolicyOS](https://fireflysoftware.io/services/policyos/)
7. ### Claims handling
   We take first notice, verify coverage facts, and coordinate evidence.
   [ClaimsOS](https://fireflysoftware.io/services/claimsos/)
8. ### Coverage and settlement
   Your claims team decides coverage, reserves, and settlement.
   Your decision
9. ### Recoveries
   We pursue subrogation and salvage through to closure.
   [ClaimsOS](https://fireflysoftware.io/services/claimsos/)
10. ### Reinsurance
    Your team or your partners
11. ### Reserving and reporting data
    We prepare reserving triangles and IFRS 17 and Solvency II data.
    [RiskOS](https://fireflysoftware.io/services/riskos/)

Where to start

## Start with the line and workflow that repeat.

A commercial-lines submission queue or an endorsement process makes a focused first service.

We scope engagements across the United States, Latin America, and Europe.

Who decides

## Your authority model applies at every stage.

Risk selection, pricing, binding, coverage, and settlement follow your authority model. We own the contracted work and its exceptions.

Your first operation

## Bring us one operation.

Tell us the process, the volume, and what “done” looks like. We will come back with a scope, a deployment plan, and a proposal.

[Book an operations review](https://fireflysoftware.io/contact/) [Request a demo](https://fireflysoftware.io/contact/?request=demo)