Source: [Whitepaper: Delegate the work. Keep the decisions.](https://fireflysoftware.io/perspectives/delegate-the-work/)

Description: Which banking and insurance operations to hand over, and how to keep the decisions. Firefly’s whitepaper, edition 3.0, in 30 pages.

Language: en

Firefly whitepaper · Edition 3.0

# Delegate the work. Keep the decisions.

How AI changes what banks and insurers run, buy, and keep.

AI makes it practical to buy completed operational work instead of software seats. This paper shows which work to hand over and how to keep control.

[Get the whitepaper](https://fireflysoftware.io/perspectives/delegate-the-work/#get-report)

30 pages in five chapters, with 22 sources reviewed through October 11, 2026.

Delegate the work. Keep the decisions.

Front cover

Inside the report

## Five chapters, each answering one question.

Each chapter opens with a buyer’s question and its short answer. The pages that follow give the detail and the evidence.

The question it answers

Which banking and insurance operations should an institution stop running itself, and how does it hand them over without giving up its decisions?

Who should read it

A COO, CRO, or transformation leader, with risk and technology in the room.

The decision it prepares

Which one operation to delegate first, and on what terms.

1. Pages 03–06
   Chapter 1
   ### What AI changes
   What does AI change in banking and insurance operations, and why now?
2. Pages 07–13
   Chapter 2
   ### What you buy
   What exactly would we be buying?
3. Pages 14–19
   Chapter 3
   ### How the work runs
   Who does what, and what happens when a case goes wrong?
4. Pages 20–24
   Chapter 4
   ### How you stay in control
   How do we keep control, and the right to leave?
5. Pages 25–28
   Chapter 5
   ### How to start
   What do we do first?

Get the whitepaper

## Read it with your team.

Enter your work email to get the PDF. The download page opens as soon as you submit.

Free. Requesting it does not subscribe you to marketing email.