Source: [Customer and Business Onboarding](https://fireflysoftware.io/services/onboardingos/) Description: OnboardingOS: Firefly collects the evidence, runs KYC and KYB checks through your providers, and prepares each case for your reviewer’s decision. Language: en Firefly OnboardingOS · Customer and Business Onboarding # We gather the evidence your reviewer needs to decide on a customer. We collect customer information and ownership evidence, run the checks through your providers, and prepare each case for your reviewer. [Scope your onboarding operation](https://fireflysoftware.io/contact/) [Request a demo](https://fireflysoftware.io/contact/?request=demo) OnboardingOS · Customer and Business Onboarding, as a line of five stages. Collect: an AI model reads, classifies, extracts or drafts. Verify: an AI model reads, classifies, extracts or drafts. Resolve gaps: an AI agent works the case within the limits you approve. Decide: your team decides. Activate or refresh: the work is done in your systems. Unit of work · A completed onboarding or refresh case [Scroll to explore](https://fireflysoftware.io/services/onboardingos/#operation) The problem ## Customers send the same document twice. Incomplete ownership information and scattered requests leave your team chasing evidence instead of reviewing it. Who it serves Heads of onboarding, customer operations, merchant operations, and compliance operations What the service includes ## We do the work within the limits of your policy. Your service schedule lists the tasks your operation includes. 01 ### Intake and risk rating We collect individual and business intake and propose a customer risk rating with your methodology, for your reviewer. 02 ### CDD or EDD by customer risk For each risk tier, we request the customer due diligence (CDD) or enhanced (EDD) evidence it requires, and track its expiry. 03 ### Beneficial ownership We map entities, ownership layers, and ultimate beneficial owners (UBOs) from registry data, with the evidence behind each owner. 04 ### PEP, sanctions, and adverse-media screening Through your providers, we screen for politically exposed persons (PEPs), sanctions, and adverse media, and prepare every hit. 05 ### Source of funds and documents We collect source-of-funds and source-of-wealth evidence, and check identity and corporate documents for authenticity through your providers. 06 ### Periodic and event-driven review In the refresh cycles you contract and in event-driven reviews, we rescreen the customer and prepare the updated case. How the service works ## Five stages, and who does each one. Each stage runs on the method that fits the cost of an error. 1. 01 ### Collect AI model We gather information and permissions. Input Application and requirements Output A tracked onboarding case 2. 02 ### Verify AI model We coordinate identity, registry, and screening checks and complete missing administrative data. Input Documents and provider responses Output A documented evidence set 3. 03 ### Resolve gaps AI agent With the customer, an AI agent settles what is missing; exceptions go to your reviewer. Input Inconsistencies or missing data Output A complete review package 4. 04 ### Decide Your team decides Your reviewer accepts, refers, or rejects; we record the outcome. Input Your institution’s review Output A recorded decision 5. 05 ### Activate or refresh Your systems We complete the account or customer-record administration in your systems. Input Authorized instructions Output An evidenced completion record What you receive ## The finished work and the evidence behind it. Unit of work **A completed onboarding or refresh case** - Completed onboarding or refresh package - Risk rating proposal and CDD or EDD evidence - Ownership evidence, including the UBO map - Screening hits, each prepared for your disposition Authority ## The decisions stay with your institution. ### You decide - Customer acceptance policy - Risk appetite - Screening-hit disposition - Account-opening authorization ### We do - Intake and evidence follow-up - Ownership mapping - Verification coordination - Screening-hit preparation - Periodic refresh Systems and technology ## We work in your systems, on open-source modules. ### Connected to your systems CRM and onboarding platforms, identity and registry providers, screening services, document stores, and core or merchant systems. ### Built on Firefly OpenPlatform Your teams can read the code of each module. - [Customers and relationships](https://fireflysoftware.io/openplatform/modules/#customers) - [Onboarding and verification](https://fireflysoftware.io/openplatform/modules/#onboarding) - [Distribution and partner channels](https://fireflysoftware.io/openplatform/modules/#distribution) Measures ## We measure the work you receive. - Completion time by customer type - First-pass review acceptance - Missing-information age - Time to prepare screening hits - Reviews completed on schedule Scope, pricing, and growth ## Start small and expand on evidence. 01 ### A focused starting point One customer type and product, with a fixed provider set. 02 ### How the service is priced Per completed onboarding or refresh case, with complexity bands for individuals, companies, and ownership structures. 03 ### Where the service can grow Add customer types, refresh cycles, event-driven reviews, CreditOS, or FinancialCrimeOS. Operating model ## All ten services run the same way. [See how we operate](https://fireflysoftware.io/how-we-operate/) [See service levels and control](https://fireflysoftware.io/service-levels-and-control/) Questions ## What buyers ask before they scope. Does Firefly attest that a customer is compliant? No. We run the checks you agree and hand you the evidence. Your institution keeps its compliance obligations and decides on the customer. Can we use our existing verification providers? Yes. We connect to the providers you already use, within their terms and the access they allow. How are ownership gaps handled? We chase the missing ownership information. If it stays missing, the case goes to your reviewer with the gap stated. Your first operation ## Bring us one operation. Tell us the process, the volume, and what “done” looks like. We will come back with a scope, a deployment plan, and a proposal. [Scope your onboarding operation](https://fireflysoftware.io/contact/) [Request a demo](https://fireflysoftware.io/contact/?request=demo)