Source: [Policy Operations](https://fireflysoftware.io/services/policyos/) Description: PolicyOS: Firefly processes issuance, endorsements, renewals, and cancellations in your policy system, with documents, return premium, and bordereaux reconciled. Language: en Firefly PolicyOS · Policy Operations # We complete every policy change, down to the last document. We process issuance, endorsements, renewals, and cancellations in your policy administration system, with the documents and premium changes that follow. [Scope your policy operation](https://fireflysoftware.io/contact/) [Request a demo](https://fireflysoftware.io/contact/?request=demo) PolicyOS · Policy Operations, as a line of five stages. Receive: an AI model reads, classifies, extracts or drafts. Check: deterministic code applies your approved rules. Authorize: your team decides. Update: the work is done in your systems. Reconcile: an AI agent works the case within the limits you approve. Unit of work · A completed policy transaction [Scroll to explore](https://fireflysoftware.io/services/policyos/#operation) The problem ## One policy change touches many records. Coverage, documents, premium, commissions, and notices must all agree, even when changes arrive out of sequence. Who it serves Heads of policy administration, insurance operations, MGA operations, and intermediary service What the service includes ## We do the work within the limits of your policy. Your service schedule lists the tasks your operation includes. 01 ### Policy issuance From authorized terms, a bound quote, or a binder, we produce, validate, and issue the policy with its schedule and wording. 02 ### Mid-term adjustments and endorsements We process approved mid-term adjustments (MTAs) and re-sequence out-of-order endorsements against the changes already booked. 03 ### Renewals and cancellations We prepare renewals for your underwriter to accept and administer approved cancellations and reinstatements, with notice periods and effective dates. 04 ### Return premium and audits We take return premium from your rating engine and prepare premium audit adjustments from declared exposures, for your approval. 05 ### Certificates of insurance Within the authority you delegate, we issue certificates of insurance (COIs) and reissue them after every change to the cover. 06 ### Premium credit control and bordereaux Under your rules, we run billing and lapse notices and produce premium bordereaux in each carrier’s format, reconciled to booked premium. How the service works ## Five stages, and who does each one. Each stage runs on the method that fits the cost of an error. 1. 01 ### Receive AI model We check identity, policy context, and the information required. Input Policy instruction or request Output A validated request 2. 02 ### Check Approved rules We apply your approved rules to see which actions proceed and which need referral. Input Policy terms and rules Output An instruction or approval package 3. 03 ### Authorize Your team decides Your underwriter or your team decides; we track the decision and the terms. Input Any decision you require Output A recorded authority to proceed 4. 04 ### Update Your systems We update policy records and produce the documents in your systems. Input Authorized event Output A completed policy transaction 5. 05 ### Reconcile AI agent Before closing, an AI agent checks documents, premium, and notices against the transaction. Input Transaction and premium Output A reconciled transaction What you receive ## The finished work and the evidence behind it. Unit of work **A completed policy transaction** - Completed policy transactions, including out-of-sequence endorsements - Validated policy documents and certificates of insurance - Return premium and audit adjustments - Premium bordereaux, reconciled to booked premium Authority ## The decisions stay with your institution. ### You decide - Product and coverage decisions - Rating approval - Underwriting authority - Binder terms - Bordereaux sign-off ### We do - Issuance - Endorsement processing - Renewal preparation - Premium and commission coordination - Bordereaux preparation Systems and technology ## We work in your systems, on open-source modules. ### Connected to your systems Policy administration, rating engines, document generation, e-signature, broker portals, billing, carrier reporting, and finance records. ### Built on Firefly OpenPlatform Your teams can read the code of each module. - [Customers and relationships](https://fireflysoftware.io/openplatform/modules/#customers) - [Products and commercial configuration](https://fireflysoftware.io/openplatform/modules/#products) - [Agreements and documents](https://fireflysoftware.io/openplatform/modules/#agreements) - [Distribution and partner channels](https://fireflysoftware.io/openplatform/modules/#distribution) - [Payments and cards](https://fireflysoftware.io/openplatform/modules/#payments) Measures ## We measure the work you receive. - Transaction turnaround - First-time-right transaction rate - Document correction rate - Unresolved financial-adjustment age - Bordereaux delivered on schedule Scope, pricing, and growth ## Start small and expand on evidence. 01 ### A focused starting point One endorsement or renewal workflow, on an existing book and policy system. 02 ### How the service is priced Per completed policy transaction or per policy per month, with complex endorsements priced apart. 03 ### Where the service can grow Add transaction types, channels, premium audits, bordereaux, ReconcileOS, or ClaimsOS stages. Operating model ## All ten services run the same way. [See how we operate](https://fireflysoftware.io/how-we-operate/) [See service levels and control](https://fireflysoftware.io/service-levels-and-control/) Questions ## What buyers ask before they scope. Must we move to a new policy administration system? No. We run the operation on your current policy administration system. Who approves a coverage change? Your underwriting team, or the delegated rules you approve for a type of change, within their limits. We prepare the change and track the decision. How are financial changes handled? We update premium and commission as agreed and reconcile each change with your finance records. Your first operation ## Bring us one operation. Tell us the process, the volume, and what “done” looks like. We will come back with a scope, a deployment plan, and a proposal. [Scope your policy operation](https://fireflysoftware.io/contact/) [Request a demo](https://fireflysoftware.io/contact/?request=demo)