Source: [Loan Servicing Operations](https://fireflysoftware.io/services/servicingos/) Description: ServicingOS: Firefly runs loan servicing after funding, from boarding and payment allocation to payoff quotes and covenant monitoring. Priced per active account. Language: en Firefly ServicingOS · Loan Servicing Operations # We service your loans after funding, on the terms you set. That covers boarding, payment allocation, account changes, and customer requests, all done in your servicing system and reconciled to your ledger. [Scope your servicing operation](https://fireflysoftware.io/contact/) [Request a demo](https://fireflysoftware.io/contact/?request=demo) ServicingOS · Loan Servicing Operations, as a line of five stages. Board: deterministic code applies your approved rules. Monitor: an AI model reads, classifies, extracts or drafts. Process: deterministic code applies your approved rules. Resolve: an AI agent works the case within the limits you approve. Confirm: your team decides. Unit of work · An active loan account, serviced for the month [Scroll to explore](https://fireflysoftware.io/services/servicingos/#operation) The problem ## After funding, every account keeps generating work. With inconsistent records and exceptions nobody owns, an address change or a payment query bounces between teams. Who it serves Heads of loan servicing, lending operations, and customer service What the service includes ## We do the work within the limits of your policy. Your service schedule lists the tasks your operation includes. 01 ### Loan boarding We validate loan data against the contract and board each account; any break goes back to your team. 02 ### Payment allocation In your servicing engine, we allocate each payment through your waterfall, then investigate and reconcile every failed allocation. 03 ### Payoff quotes and statements We calculate payoff quotes with your engine and issue statements and notices from your templates. 04 ### Rate resets and modifications We apply rate resets in your engine and prepare term changes and forbearance requests for your approver to decide. 05 ### Covenants and annual reviews For commercial loans, we test covenant compliance certificates and financials and flag every breach. Waivers stay with you. 06 ### Collateral insurance and lien release While the loan runs, we track insurance on pledged collateral; after payoff, we prepare the lien release or UCC termination for your signature. How the service works ## Five stages, and who does each one. Each stage runs on the method that fits the cost of an error. 1. 01 ### Board Approved rules We validate the account data and load it under your approved rules. Input Approved loan records Output An accepted boarding record 2. 02 ### Monitor AI model We pick up each event as it falls due and route it. Input Schedules, events, and requests Output A controlled work queue 3. 03 ### Process Approved rules We complete the administration your rules permit. Input Account event and instructions Output An updated account or approval request 4. 04 ### Resolve AI agent When a payment breaks, an AI agent investigates and prepares the corrections you authorize. Input Payment break or exception Output A resolved item or decision request 5. 05 ### Confirm Your team decides Your team confirms the financial outcome; we reconcile and notify the customer. Input Completed event and records Output An evidenced servicing outcome What you receive ## The finished work and the evidence behind it. Unit of work **An active loan account, serviced for the month** - Validated boarding and event records - Payment allocations and exception history - Payoff quotes, statements, and notices - Covenant test results, for commercial loans Authority ## The decisions stay with your institution. ### You decide - Loan terms - Modification approval - Covenant waivers - Regulated servicing decisions - Financial authorization ### We do - Loan boarding - Payment administration - Payoff quotes and statements - Covenant monitoring - Lien release administration Systems and technology ## We work in your systems, on open-source modules. ### Connected to your systems Loan servicing systems, core banking, payment providers, general ledger, document stores, CRM, and your channels. ### Built on Firefly OpenPlatform Your teams can read the code of each module. - [Agreements and documents](https://fireflysoftware.io/openplatform/modules/#agreements) - [Accounts and financial records](https://fireflysoftware.io/openplatform/modules/#accounts) - [Payments and cards](https://fireflysoftware.io/openplatform/modules/#payments) - [The lending lifecycle](https://fireflysoftware.io/openplatform/modules/#lending) Measures ## We measure the work you receive. - Request turnaround by event type - Boarding acceptance rate - Unresolved payment-break age - Payoff quote turnaround - Covenant tests completed by due date Scope, pricing, and growth ## Start small and expand on evidence. 01 ### A focused starting point A bounded portfolio and a few servicing events with stable records. 02 ### How the service is priced Per active account per month, with included event volumes and separate pricing for complex events. 03 ### Where the service can grow Add event types, portfolio segments, CollectionsOS, or ReconcileOS. Operating model ## All ten services run the same way. [See how we operate](https://fireflysoftware.io/how-we-operate/) [See service levels and control](https://fireflysoftware.io/service-levels-and-control/) Questions ## What buyers ask before they scope. Will Firefly hold customer funds? No. Customer funds stay with your institution and its authorized payment providers. We hold or move money only if a separate agreement says so. Can we keep our servicing calculations? Yes. We use your approved servicing engine and reconcile the records it produces. What happens when a request needs approval? We prepare the case for your approver and resume the work once it is approved. Your first operation ## Bring us one operation. Tell us the process, the volume, and what “done” looks like. We will come back with a scope, a deployment plan, and a proposal. [Scope your servicing operation](https://fireflysoftware.io/contact/) [Request a demo](https://fireflysoftware.io/contact/?request=demo)