Policy issuance
From authorized terms, a bound quote, or a binder, we produce, validate, and issue the policy with its schedule and wording.
Firefly PolicyOS · Policy Operations
We complete every policy change, down to the last document.
We process issuance, endorsements, renewals, and cancellations in your policy administration system, with the documents and premium changes that follow.
Unit of work · A completed policy transactionScroll to explore
The problem
One policy change touches many records.
Coverage, documents, premium, commissions, and notices must all agree, even when changes arrive out of sequence.
Who it servesHeads of policy administration, insurance operations, MGA operations, and intermediary service
What the service includes
We do the work within the limits of your policy.
Your service schedule lists the tasks your operation includes.
Mid-term adjustments and endorsements
We process approved mid-term adjustments (MTAs) and re-sequence out-of-order endorsements against the changes already booked.
Renewals and cancellations
We prepare renewals for your underwriter to accept and administer approved cancellations and reinstatements, with notice periods and effective dates.
Return premium and audits
We take return premium from your rating engine and prepare premium audit adjustments from declared exposures, for your approval.
Certificates of insurance
Within the authority you delegate, we issue certificates of insurance (COIs) and reissue them after every change to the cover.
Premium credit control and bordereaux
Under your rules, we run billing and lapse notices and produce premium bordereaux in each carrier’s format, reconciled to booked premium.
How the service works
Five stages, and who does each one.
Each stage runs on the method that fits the cost of an error.
- 01
Receive
AI model
We check identity, policy context, and the information required.
InputPolicy instruction or request
OutputA validated request
- 02
Check
Approved rules
We apply your approved rules to see which actions proceed and which need referral.
InputPolicy terms and rules
OutputAn instruction or approval package
- 03
Authorize
Your team decides
Your underwriter or your team decides; we track the decision and the terms.
InputAny decision you require
OutputA recorded authority to proceed
- 04
Update
Your systems
We update policy records and produce the documents in your systems.
InputAuthorized event
OutputA completed policy transaction
- 05
Reconcile
AI agent
Before closing, an AI agent checks documents, premium, and notices against the transaction.
InputTransaction and premium
OutputA reconciled transaction
What you receive
The finished work and the evidence behind it.
Unit of workA completed policy transaction
- Completed policy transactions, including out-of-sequence endorsements
- Validated policy documents and certificates of insurance
- Return premium and audit adjustments
- Premium bordereaux, reconciled to booked premium
Systems and technology
We work in your systems, on open-source modules.
Connected to your systems
Policy administration, rating engines, document generation, e-signature, broker portals, billing, carrier reporting, and finance records.
Built on Firefly OpenPlatform
Your teams can read the code of each module.
Measures
We measure the work you receive.
- Transaction turnaround
- First-time-right transaction rate
- Document correction rate
- Unresolved financial-adjustment age
- Bordereaux delivered on schedule
Scope, pricing, and growth
Start small and expand on evidence.
A focused starting point
One endorsement or renewal workflow, on an existing book and policy system.
How the service is priced
Per completed policy transaction or per policy per month, with complex endorsements priced apart.
Where the service can grow
Add transaction types, channels, premium audits, bordereaux, ReconcileOS, or ClaimsOS stages.
Questions
What buyers ask before they scope.
Must we move to a new policy administration system?
No. We run the operation on your current policy administration system.
Who approves a coverage change?
Your underwriting team, or the delegated rules you approve for a type of change, within their limits. We prepare the change and track the decision.
How are financial changes handled?
We update premium and commission as agreed and reconcile each change with your finance records.
Your first operation
Bring us one operation.
Tell us the process, the volume, and what “done” looks like. We will come back with a scope, a deployment plan, and a proposal.