Loan boarding
We validate loan data against the contract and board each account; any break goes back to your team.
Firefly ServicingOS · Loan Servicing Operations
We service your loans after funding, on the terms you set.
That covers boarding, payment allocation, account changes, and customer requests, all done in your servicing system and reconciled to your ledger.
Unit of work · An active loan account, serviced for the monthScroll to explore
The problem
After funding, every account keeps generating work.
With inconsistent records and exceptions nobody owns, an address change or a payment query bounces between teams.
Who it servesHeads of loan servicing, lending operations, and customer service
What the service includes
We do the work within the limits of your policy.
Your service schedule lists the tasks your operation includes.
Payment allocation
In your servicing engine, we allocate each payment through your waterfall, then investigate and reconcile every failed allocation.
Payoff quotes and statements
We calculate payoff quotes with your engine and issue statements and notices from your templates.
Rate resets and modifications
We apply rate resets in your engine and prepare term changes and forbearance requests for your approver to decide.
Covenants and annual reviews
For commercial loans, we test covenant compliance certificates and financials and flag every breach. Waivers stay with you.
Collateral insurance and lien release
While the loan runs, we track insurance on pledged collateral; after payoff, we prepare the lien release or UCC termination for your signature.
How the service works
Five stages, and who does each one.
Each stage runs on the method that fits the cost of an error.
- 01
Board
Approved rules
We validate the account data and load it under your approved rules.
InputApproved loan records
OutputAn accepted boarding record
- 02
Monitor
AI model
We pick up each event as it falls due and route it.
InputSchedules, events, and requests
OutputA controlled work queue
- 03
Process
Approved rules
We complete the administration your rules permit.
InputAccount event and instructions
OutputAn updated account or approval request
- 04
Resolve
AI agent
When a payment breaks, an AI agent investigates and prepares the corrections you authorize.
InputPayment break or exception
OutputA resolved item or decision request
- 05
Confirm
Your team decides
Your team confirms the financial outcome; we reconcile and notify the customer.
InputCompleted event and records
OutputAn evidenced servicing outcome
What you receive
The finished work and the evidence behind it.
Unit of workAn active loan account, serviced for the month
- Validated boarding and event records
- Payment allocations and exception history
- Payoff quotes, statements, and notices
- Covenant test results, for commercial loans
Systems and technology
We work in your systems, on open-source modules.
Connected to your systems
Loan servicing systems, core banking, payment providers, general ledger, document stores, CRM, and your channels.
Built on Firefly OpenPlatform
Your teams can read the code of each module.
Measures
We measure the work you receive.
- Request turnaround by event type
- Boarding acceptance rate
- Unresolved payment-break age
- Payoff quote turnaround
- Covenant tests completed by due date
Scope, pricing, and growth
Start small and expand on evidence.
A focused starting point
A bounded portfolio and a few servicing events with stable records.
How the service is priced
Per active account per month, with included event volumes and separate pricing for complex events.
Where the service can grow
Add event types, portfolio segments, CollectionsOS, or ReconcileOS.
Questions
What buyers ask before they scope.
Will Firefly hold customer funds?
No. Customer funds stay with your institution and its authorized payment providers. We hold or move money only if a separate agreement says so.
Can we keep our servicing calculations?
Yes. We use your approved servicing engine and reconcile the records it produces.
What happens when a request needs approval?
We prepare the case for your approver and resume the work once it is approved.
Your first operation
Bring us one operation.
Tell us the process, the volume, and what “done” looks like. We will come back with a scope, a deployment plan, and a proposal.