Banking and insurance operations

Firefly runs lending and insurance operations end to end in software, with AI agents where they fit and your team on every decision that’s yours.

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What we do

We run the operation and hand you the finished work.

We call it Service as a Software. You hand over a defined operation, and on our side every step runs in software, without manual handoffs or a legacy stack.

The right technology for each step

AI agents run the casework
They gather documents, chase what’s missing, investigate, and reconcile.
AI models read and draft
They read, classify, and extract from documents, then draft for review.
Code and rules do the exact work
Calculations, postings, and permissions run on deterministic code and your rules.

Exceptions, resolved or escalated

Our AI agents resolve exceptions within the limits you approve. Anything outside them goes to your team, with the evidence prepared.

Firefly services

Ten operations we run for you.

Each line shows who does each stage of the work.

CreditOS · Credit Operations

We build the credit file. Your credit officer decides.

UnderwritingOS · Insurance Underwriting Operations

We complete the submission. Your underwriter decides on the risk.

Eight more services

ServicingOSLoan Servicing Operations
CollectionsOSArrears and Collections Operations
PolicyOSPolicy Operations
ClaimsOSClaims Operations
OnboardingOSCustomer and Business Onboarding
ReconcileOSReconciliation Operations
FinancialCrimeOSFinancial Crime Operations
RiskOSRisk and Actuarial Operations

Explore all services

Industries

Operations for banks, lenders, insurers, and fintechs.

We scope engagements across the United States, Latin America, and Europe.

How it runs

Every step of a case shows who acts on it.

Follow one case through the front, middle, and back office.

Select a step to inspect it

01 Front office Quote and verify
Output: verified application
1. 1Checkout quoteFront office
  No decisionThe module carries out the step.
  FireflyOrigination and onboarding
  EventsAPIs
2. 2Identity and consentFront office
  AI within approved limitsAccepts IDs that pass verification; failures go to your team.
  Third partyIdentity verification, through an adapter
  EventsAPIs
02 Middle office Assess and decide
Output: recorded credit decision
1. 3Bureau checkMiddle office
  No decisionThe module carries out the step.
  Third partyCredit bureau data, through an adapter
  EventsAPIs
2. 4Document extractionMiddle office
  AI within approved limitsAccepts high-confidence extraction; the rest goes to an AI agent.
  FireflyCredit workspace
  Events
3. »Document exceptionsMiddle office
  AI agents, within approved limitsAn AI agent chases missing documents and resolves inconsistencies.
  FireflyCredit workspace
  Events
4. 5Approval within limitsMiddle office
  Approved rulesCode applies your approved rules within limits; referrals go to your team.
  FireflyCredit decisioning
  Events
5. »Declines and referralsMiddle office
  Your team decidesA person with delegated authority decides.
  FireflyCredit workspace
  Events
03 Back office Offer, fund and book
Output: funded, reconciled loan
1. 6Offer and disclosuresBack office
  No decisionThe module carries out the step.
  FireflyClosing and funding
  EventsAPIs
2. 7E-signatureBack office
  No decisionThe module carries out the step.
  Third partyE-signature service, through an adapter
  EventsAPIs
3. 8Merchant payoutBack office
  No decisionThe module carries out the step.
  Third partyPayment network, through an adapter
  EventsAPIs
4. 9Loan bookingBack office
  No decisionThe module carries out the step.
  FireflyLoan servicing
  Events
5. 10ReconciliationBack office
  AI within approved limitsMatches and posts payments within tolerance; breaks go to an AI agent.
  FireflyAccounts and financial records
  Events
6. 11Audit recordBack office
  No decisionThe module carries out the step.
  FireflyAgreements and documents
  Events

01 Front office Apply and verify
Output: verified application
1. 1Application and consentFront office
  No decisionThe module carries out the step.
  FireflyOnboarding and verification
  EventsAPIs
2. 2ID and liveness checkFront office
  AI within approved limitsAccepts valid IDs and liveness checks; mismatches go to an AI agent.
  Third partyIdentity verification, through an adapter
  EventsAPIs
3. »Identity mismatchesFront office
  AI agents, within approved limitsAn AI agent resolves mismatches between the application and the identity documents, and requests what is missing.
  FireflyOnboarding and verification
  Events
02 Middle office Screen and rate
Output: screened, risk-rated application
1. 3Sanctions and PEP checkMiddle office
  AI within approved limitsClears exact non-matches; potential matches go to your analyst.
  Third partySanctions screening, through an adapter
  EventsAPIs
2. »Match evidenceMiddle office
  AI recommendsPrioritizes the alerts and prepares the evidence for your analyst.
  FireflyRisk and compliance operations
  Events
3. »Analyst decisionMiddle office
  Your team decidesA person with delegated authority decides.
  FireflyRisk and compliance operations
  Events
4. 4Customer risk ratingMiddle office
  Approved rulesCode applies your approved rules within limits; referrals go to your team.
  FireflyRisk and compliance operations
  EventsAPIs
03 Back office Open and welcome
Output: active account and card
1. 5Account openingBack office
  No decisionThe module carries out the step.
  Third partyCore banking ledger, through an adapter
  EventsAPIs
2. 6Card issuingBack office
  No decisionThe module carries out the step.
  Third partyCard processor, through an adapter
  EventsAPIs
3. 7Welcome messagesBack office
  No decisionThe module carries out the step.
  FireflyIdentity and shared services
  Events
4. 8Audit recordBack office
  No decisionThe module carries out the step.
  FireflyCustomers and relationships
  Events

01 Front office Detect and contact
Output: timely customer contact
1. 1Early-arrears signalFront office
  No decisionThe module carries out the step.
  FireflyLoan servicing
  Events
2. 2Channel and timingFront office
  AI within approved limitsChooses the contact channel and timing and drafts the message.
  FireflyCollections and recovery
  EventsAPIs
02 Middle office Assess and offer
Output: plan within parameters or authority
1. »Disputed balanceMiddle office
  AI agents, within approved limitsOn a disputed balance, an AI agent checks the payment history.
  FireflyLoan servicing
  Events
2. 3Income and expenditureMiddle office
  No decisionThe module carries out the step.
  Third partyBank-data provider, through an adapter
  EventsAPIs
3. 4Plan within parametersMiddle office
  AI within approved limitsOffers plans within approved parameters; vulnerable cases go to your team.
  FireflyCollections and recovery
  EventsAPIs
4. »Hardship and vulnerabilityMiddle office
  Your team decidesA person with delegated authority decides.
  FireflyCollections and recovery
  Events
03 Back office Sign, book and monitor
Output: new schedule under monitoring
1. 5New terms signedBack office
  No decisionThe module carries out the step.
  Third partyE-signature service, through an adapter
  EventsAPIs
2. 6New schedule bookedBack office
  No decisionThe module carries out the step.
  FireflyLoan servicing
  Events
3. 7Probation monitoringBack office
  No decisionThe module carries out the step.
  FireflyPortfolio watch
  Events
4. 8Audit recordBack office
  No decisionThe module carries out the step.
  FireflyAgreements and documents
  Events

01 Front office Apply and verify
Output: verified business
1. 1Facility applicationFront office
  No decisionThe module carries out the step.
  FireflyOrigination and onboarding
  EventsAPIs
2. 2Business verificationFront office
  AI within approved limitsVerifies registry data and owners; mismatches go to your team.
  Third partyBusiness registry data, through an adapter
  EventsAPIs
02 Middle office Analyse and decide
Output: recorded credit decision
1. 3Financial spreadingMiddle office
  AI within approved limitsReads the financial statements and accepts high-confidence spreading.
  FireflyCredit workspace
  Events
2. »Document exceptionsMiddle office
  AI agents, within approved limitsWith the borrower, an AI agent collects missing documents and clears inconsistencies.
  FireflyCredit workspace
  Events
3. 4Credit memo draftMiddle office
  AI recommendsDrafts the credit memo for your analyst to complete.
  FireflyCredit workspace
  Events
4. 5Renewals within limitsMiddle office
  Approved rulesCode applies your approved rules within limits; referrals go to your team.
  FireflyCredit decisioning
  Events
5. »Credit committeeMiddle office
  Your team decidesA person with delegated authority decides.
  FireflyCredit workspace
  Events
03 Back office Set up, fund and monitor
Output: funded facility under monitoring
1. 6Covenants and collateralBack office
  No decisionThe module carries out the step.
  FireflyCollateral and guarantees
  EventsAPIs
2. 7E-signatureBack office
  No decisionThe module carries out the step.
  Third partyE-signature service, through an adapter
  EventsAPIs
3. 8DisbursementBack office
  No decisionThe module carries out the step.
  Third partyPayment network, through an adapter
  EventsAPIs
4. 9Booking and servicingBack office
  No decisionThe module carries out the step.
  FireflyLoan servicing
  Events
5. 10Covenant checksBack office
  AI within approved limitsChecks covenants and flags breaches to your relationship team.
  FireflyPortfolio watch
  Events
6. 11Audit recordBack office
  No decisionThe module carries out the step.
  FireflyAgreements and documents
  Events

01 Front office Submit and triage
Output: screened, triaged submission
1. 1Broker submissionFront office
  No decisionThe module carries out the step.
  FireflyDistribution hub
  EventsAPIs
2. 2Sanctions checkFront office
  No decisionThe module carries out the step.
  Third partySanctions screening, through an adapter
  EventsAPIs
3. 3Triage and appetiteFront office
  AI within approved limitsReads the submission, triages it and routes it by appetite.
  FireflyQuote and new business
  EventsAPIs
4. »Incomplete submissionFront office
  AI agents, within approved limitsOur AI agent asks the broker for missing details.
  FireflyDistribution hub
  Events
02 Middle office Price and bind
Output: bound terms
1. 4Approved ratingMiddle office
  Approved rulesCode applies your approved rules within limits; referrals go to your team.
  Third partyRating engine, through an adapter
  EventsAPIs
2. »Underwriter referralMiddle office
  Your team decidesA person with delegated authority decides.
  FireflyUnderwriting workbench
  Events
3. 5Quote and bindMiddle office
  No decisionThe module carries out the step.
  FireflyQuote and new business
  Events
03 Back office Issue and account
Output: issued policy, billed and posted
1. 6Policy issuanceBack office
  No decisionThe module carries out the step.
  FireflyPolicy lifecycle
  Events
2. 7Premium billingBack office
  No decisionThe module carries out the step.
  FireflyBilling and premium accounting
  EventsAPIs
3. 8Ledger postingBack office
  No decisionThe module carries out the step.
  Third partyGeneral ledger, through an adapter
  EventsAPIs
4. 9Audit recordBack office
  No decisionThe module carries out the step.
  Third partyDocument management, through an adapter
  EventsAPIs

01 Front office Report and triage
Output: covered, triaged claim
1. 1First notice of lossFront office
  AI recommendsReads the notice and the photos and opens the claim.
  FireflyClaims operations
  Events
2. 2Cover checkFront office
  Approved rulesCode applies your approved rules within limits; referrals go to your team.
  FireflyPolicy lifecycle
  Events
3. »Missing evidenceFront office
  AI agents, within approved limitsFrom the policyholder, an AI agent requests the missing evidence.
  FireflyClaims operations
  Events
4. 3TriageFront office
  AI within approved limitsTriages the claim and routes simple, covered claims to the fast track.
  FireflyClaims operations
  EventsAPIs
02 Middle office Review and resolve
Output: resolution within limits or authority
1. »Simple claim settledMiddle office
  AI within approved limitsSettles simple, clearly covered, low-value claims within approved limits.
  FireflyClaims operations
  Events
2. 4Adjuster inspectionMiddle office
  No decisionThe module carries out the step.
  Third partyAdjusters and repairers, through an adapter
  EventsAPIs
3. 5Reserve settingMiddle office
  Approved rulesCode applies your approved rules within limits; referrals go to your team.
  FireflyClaims operations
  Events
4. 6Fraud signalsMiddle office
  AI recommendsFlags fraud signals; flagged claims go to your claims handler.
  FireflyClaims operations
  EventsAPIs
5. »Handler decisionMiddle office
  Your team decidesA person with delegated authority decides.
  FireflyClaims operations
  Events
03 Back office Settle and close
Output: settled, closed claim
1. 7Settlement paymentBack office
  No decisionThe module carries out the step.
  Third partyPayment network, through an adapter
  EventsAPIs
2. 8RecoveriesBack office
  No decisionThe module carries out the step.
  FireflyClaims operations
  EventsAPIs
3. 9Audit recordBack office
  No decisionThe module carries out the step.
  Third partyDocument management, through an adapter
  EventsAPIs

01 Front office Clear and enrich
Output: cleared, enriched submission
1. 1Broker submissionFront office
  No decisionThe module carries out the step.
  FireflyDistribution hub
  Events
2. 2Clearance and triageFront office
  AI within approved limitsClears the submission against existing business and triages it.
  FireflyQuote and new business
  EventsAPIs
3. 3Property dataFront office
  AI within approved limitsAccepts property data that matches; gaps go to an AI agent.
  Third partyProperty data provider, through an adapter
  EventsAPIs
02 Middle office Assess, price and quote
Output: quote within authority
1. »Incomplete submissionMiddle office
  AI agents, within approved limitsFor missing values and loss runs, an AI agent asks the broker.
  FireflyDistribution hub
  Events
2. 4Risk engineeringMiddle office
  No decisionThe module carries out the step.
  Third partyRisk surveyors, through an adapter
  EventsAPIs
3. 5Pricing within authorityMiddle office
  Approved rulesCode applies your approved rules within limits; referrals go to your team.
  Third partyRating engine, through an adapter
  EventsAPIs
4. »Underwriter termsMiddle office
  Your team decidesA person with delegated authority decides.
  FireflyUnderwriting workbench
  Events
5. 6Quote to brokerMiddle office
  No decisionThe module carries out the step.
  FireflyDistribution hub
  Events
03 Back office Bind, issue and bill
Output: policy in force, ceded and billed
1. 7Bind and issueBack office
  No decisionThe module carries out the step.
  FireflyPolicy lifecycle
  Events
2. 8Reinsurance cessionBack office
  No decisionThe module carries out the step.
  FireflyReinsurance and reporting feeds
  Events
3. 9Premium billingBack office
  No decisionThe module carries out the step.
  FireflyBilling and premium accounting
  EventsAPIs
4. 10Audit recordBack office
  No decisionThe module carries out the step.
  Third partyDocument management, through an adapter
  EventsAPIs

01 Front office Snapshot and match
Output: reconciled data, breaks resolved
1. 1Data snapshotFront office
  No decisionThe module carries out the step.
  Third partyData warehouse, through an adapter
  EventsAPIs
2. 2Data matchingFront office
  AI within approved limitsMatches and reconciles the data; breaks go to an AI agent.
  FireflyData readiness and lineage
  EventsAPIs
3. »Input breaksFront office
  AI agents, within approved limitsFor each break, an AI agent finds the cause with the data owner.
  FireflyData readiness and lineage
  Events
02 Middle office Run, explain and challenge
Output: approved provisions
1. 3Approved model runMiddle office
  Approved rulesCode applies your approved rules within limits; referrals go to your team.
  Third partyCredit-loss engine, through an adapter
  EventsAPIs
2. 4Staging and movementsMiddle office
  AI recommendsDrafts the movement commentary for your analysts to edit.
  FireflyCredit loss workspace
  Events
3. 5Overrides and overlaysMiddle office
  Your team decidesA person with delegated authority decides.
  FireflyReview, challenge and sign-off
  Events
4. 6Committee sign-offMiddle office
  Your team decidesA person with delegated authority decides.
  FireflyReview, challenge and sign-off
  EventsAPIs
03 Back office Post and evidence
Output: provisions posted with evidence
1. 7Ledger postingBack office
  No decisionThe module carries out the step.
  Third partyGeneral ledger, through an adapter
  EventsAPIs
2. 8Audit recordBack office
  No decisionThe module carries out the step.
  FireflyReporting packs and audit trail
  Events

01 Front office Gather and classify
Output: current data, signals classified
1. 1Data gatheringFront office
  No decisionThe module carries out the step.
  Third partyData warehouse, through an adapter
  EventsAPIs
2. 2Early-warning signalsFront office
  AI within approved limitsClassifies early-warning signals from the borrower's data.
  FireflyMonitoring and early warning
  EventsAPIs
3. »Stale financialsFront office
  AI agents, within approved limitsIf financials are stale, an AI agent asks the borrower.
  FireflyCredit workspace
  Events
02 Middle office Rate, review and approve
Output: limits approved within authority
1. 3Rating model runMiddle office
  Approved rulesCode applies your approved rules within limits; referrals go to your team.
  Third partyCredit rating model, through an adapter
  EventsAPIs
2. 4Review memo draftMiddle office
  AI recommendsDrafts the annual review memo for your analyst.
  FireflyCredit workspace
  Events
3. 5Review and challengeMiddle office
  Your team decidesA person with delegated authority decides.
  FireflyReview, challenge and sign-off
  Events
4. 6Limit approvalMiddle office
  Your team decidesA person with delegated authority decides.
  FireflyReview, challenge and sign-off
  EventsAPIs
03 Back office Update and evidence
Output: limits updated with evidence
1. 7Limit updateBack office
  No decisionThe module carries out the step.
  Third partyLimit system, through an adapter
  EventsAPIs
2. 8Audit recordBack office
  No decisionThe module carries out the step.
  FireflyReporting packs and audit trail
  Events

Example: a consumer loan at a retail partner’s checkoutService: CreditOS · Credit OperationsEvery step is logged with who or what acted.

Illustrative operation: each institution sets responsibilities, limits and approval authority; AI agents resolve the exceptions within those limits. Firefly and third-party modules connect through APIs and events, so each can be extended or replaced; third parties are shown as generic categories. AI acts within approved limits, with explanations, records, monitoring and human review on request. Regulation is design context, not a compliance guarantee.

See how we operate

Our commitments

We answer for the work, within the rules you set.

A defined result
Output and acceptance criteria, agreed before work begins.
Your rules apply
Your policies set what proceeds and who decides.
Evidence you can audit
Every output links to its sources and its rule or model.
In your systems
We work in your systems, under your access control.

Service levels and control

Our technology

Built on open technology we develop ourselves.

Every service runs on Firefly OpenPlatform and the Firefly Framework family. Your teams can read the code, and every contract covers the handover.

Explore OpenPlatform See the frameworks Firefly on GitHub

One foundation, different business models.COMPOSABLE

Use the capabilities you need and connect the systems you keep.

How we start

Start with a blueprint. Grow into an operation.

One service, four steps

Each step builds on the one before.

1
Operations review
We map one operation with your team.
2
Service Blueprint
Sets what we run and what you decide.
3
Controlled deployment
Live on your systems, accepted against criteria.
4
Managed operation
We run the service and report on delivery.

What we deliver

Each service delivers one unit of work.

It is a unit your team already counts, measured against criteria agreed in advance.

CreditOS · Credit Operations
Unit of work
An accepted credit file
UnderwritingOS · Insurance Underwriting Operations
Unit of work
A complete submission, ready for your underwriter
PolicyOS · Policy Operations
Unit of work
A completed policy transaction
ReconcileOS · Reconciliation Operations
Unit of work
A closed reconciliation cycle

For a wider change, our advisory helps you choose what to keep, delegate, or rebuild.

See the advisory offer

Perspectives

Read before you scope.

Article

What to agree before you delegate an operation

Why completed work changes the operating model.

Read the article

Whitepaper, October 2026 · 30 pages

Delegate the work. Keep the decisions.

Which banking and insurance operations to hand over, and on what terms.

Read the whitepaper

Operations review

Bring us one operation.

Tell us the process, the volume, and what “done” looks like. We will reply with a scope and a plan.

Book an operations review Request a demo

We run the operation and hand you the finished work.

AI agents run the casework

AI models read and draft

Code and rules do the exact work

Exceptions, resolved or escalated

Ten operations we run for you.

CreditOS · Credit Operations

UnderwritingOS · Insurance Underwriting Operations

Eight more services

Operations for banks, lenders, insurers, and fintechs.

Banking and lending

Insurance

Fintech and payments

Every step of a case shows who acts on it.

We answer for the work, within the rules you set.

A defined result

Your rules apply

Evidence you can audit

In your systems

Built on open technology we develop ourselves.

Start with a blueprint. Grow into an operation.

Operations review

Service Blueprint

Controlled deployment

Managed operation

Each service delivers one unit of work.

Read before you scope.

What to agree before you delegate an operation

Delegate the work. Keep the decisions.

Bring us one operation.

You keep the decisions. We do the work.

We run the operation and hand you the finished work.

AI agents run the casework

AI models read and draft

Code and rules do the exact work

Exceptions, resolved or escalated

Ten operations we run for you.

CreditOS · Credit Operations

UnderwritingOS · Insurance Underwriting Operations

Eight more services

Operations for banks, lenders, insurers, and fintechs.

Banking and lending

Insurance

Fintech and payments

Every step of a case shows who acts on it.

We answer for the work, within the rules you set.

A defined result

Your rules apply

Evidence you can audit

In your systems

Built on open technology we develop ourselves.

Start with a blueprint. Grow into an operation.

Operations review

Service Blueprint

Controlled deployment

Managed operation

Each service delivers one unit of work.

Read before you scope.

What to agree before you delegate an operation

Delegate the work. Keep the decisions.

Bring us one operation.

May we measure how the site is used?