Intake and risk rating
We collect individual and business intake and propose a customer risk rating with your methodology, for your reviewer.
Firefly OnboardingOS · Customer and Business Onboarding
We gather the evidence your reviewer needs to decide on a customer.
We collect customer information and ownership evidence, run the checks through your providers, and prepare each case for your reviewer.
Unit of work · A completed onboarding or refresh caseScroll to explore
The problem
Customers send the same document twice.
Incomplete ownership information and scattered requests leave your team chasing evidence instead of reviewing it.
Who it servesHeads of onboarding, customer operations, merchant operations, and compliance operations
What the service includes
We do the work within the limits of your policy.
Your service schedule lists the tasks your operation includes.
CDD or EDD by customer risk
For each risk tier, we request the customer due diligence (CDD) or enhanced (EDD) evidence it requires, and track its expiry.
Beneficial ownership
We map entities, ownership layers, and ultimate beneficial owners (UBOs) from registry data, with the evidence behind each owner.
PEP, sanctions, and adverse-media screening
Through your providers, we screen for politically exposed persons (PEPs), sanctions, and adverse media, and prepare every hit.
Source of funds and documents
We collect source-of-funds and source-of-wealth evidence, and check identity and corporate documents for authenticity through your providers.
Periodic and event-driven review
In the refresh cycles you contract and in event-driven reviews, we rescreen the customer and prepare the updated case.
How the service works
Five stages, and who does each one.
Each stage runs on the method that fits the cost of an error.
- 01
Collect
AI model
We gather information and permissions.
InputApplication and requirements
OutputA tracked onboarding case
- 02
Verify
AI model
We coordinate identity, registry, and screening checks and complete missing administrative data.
InputDocuments and provider responses
OutputA documented evidence set
- 03
Resolve gaps
AI agent
With the customer, an AI agent settles what is missing; exceptions go to your reviewer.
InputInconsistencies or missing data
OutputA complete review package
- 04
Decide
Your team decides
Your reviewer accepts, refers, or rejects; we record the outcome.
InputYour institution’s review
OutputA recorded decision
- 05
Activate or refresh
Your systems
We complete the account or customer-record administration in your systems.
InputAuthorized instructions
OutputAn evidenced completion record
What you receive
The finished work and the evidence behind it.
Unit of workA completed onboarding or refresh case
- Completed onboarding or refresh package
- Risk rating proposal and CDD or EDD evidence
- Ownership evidence, including the UBO map
- Screening hits, each prepared for your disposition
Systems and technology
We work in your systems, on open-source modules.
Connected to your systems
CRM and onboarding platforms, identity and registry providers, screening services, document stores, and core or merchant systems.
Built on Firefly OpenPlatform
Your teams can read the code of each module.
Measures
We measure the work you receive.
- Completion time by customer type
- First-pass review acceptance
- Missing-information age
- Time to prepare screening hits
- Reviews completed on schedule
Scope, pricing, and growth
Start small and expand on evidence.
A focused starting point
One customer type and product, with a fixed provider set.
How the service is priced
Per completed onboarding or refresh case, with complexity bands for individuals, companies, and ownership structures.
Where the service can grow
Add customer types, refresh cycles, event-driven reviews, CreditOS, or FinancialCrimeOS.
Questions
What buyers ask before they scope.
Does Firefly attest that a customer is compliant?
No. We run the checks you agree and hand you the evidence. Your institution keeps its compliance obligations and decides on the customer.
Can we use our existing verification providers?
Yes. We connect to the providers you already use, within their terms and the access they allow.
How are ownership gaps handled?
We chase the missing ownership information. If it stays missing, the case goes to your reviewer with the gap stated.
Your first operation
Bring us one operation.
Tell us the process, the volume, and what “done” looks like. We will come back with a scope, a deployment plan, and a proposal.